Brownell Travel has announced the successful completion of its inaugural “Advisor Staff Training” program last week. This initiative, held at the company’s headquarters, marks a significant milestone, providing comprehensive training to elevate the skills and knowledge of the luxury travel agency’s independent advisors.
The two-day intensive program was designed to enhance understanding of luxury travel, destination expertise and client service excellence for the dedicated team members of Brownell entrepreneurs. Through a combination of in-person sessions and interactive workshops, the nine participants gained valuable insights into various training topics from Brownell HQ staff.
“Our advisors have put training of their new staff members at the top of their wish list from us. They are adding team members to support their multimillion-dollar businesses but are too busy to provide them with in-depth training,” says Andrea Thames, Brownell’s vice president of hosting operations. “Without proper training, staff members are less effective, which can result in high turnover. Using advisor feedback and Brownell’s model of the Travel Coordinator role, we developed an innovative program covering both administrative and sales focused knowledge to support a variety of advisor tasks.”
Good to know: The training will be offered at Brownell HQ four times per year, with a maximum of 10 and minimum of three participants for each session. This helps foster camaraderie and support among advisor staff across advisors.
Related Articles
Brownell Launches "Accelerator" Program for Travel Advisors
Signature Details Strong Sales Growth at Conference
Solo Sojourns and Active Adventures: 2025 Virtuoso Luxe Report
Largay Travel, Approach Guides Launch Custom Marketing Content